Outdoor Kitchens — Frequently Asked Questions
What brand are the grill and the pizza oven?
Every appliance, including our grill, pizza oven, and refrigerator, has been designed in-house specifically for our outdoor kitchen systems, ensuring they fit our kitchens perfectly in both form and function. We engineered every detail for seamless integration, consistent performance, and a refined appearance, partnering with world-class manufacturers who also produce for leading luxury appliance brands.
We intentionally removed gimmicks like decorative lighting, fragile electronics, and trend-driven finishes that don’t hold up outdoors, focusing instead on purposeful features and durable materials built to last year after year. And because we know exactly how our grills are designed and who makes them, we confidently stand behind every single component with a comprehensive 5-year warranty.
How do our appliances compare to other grills on the market?
Unlike many products in the market that are repurposed from indoor lines or built with cosmetic features that don’t hold up outdoors, our appliances are engineered specifically for outdoor living. That means heavier-gauge stainless steel, weather-resistant components, purposeful features, and systems that have been real-world tested in extreme temperatures, humidity, and everyday use — not just on a showroom floor.
Where many competitors chase gimmicks or trend-driven finishes, we focus on the details that matter: consistent temperature control, durable hardware, thoughtful integration, and materials that withstand the elements. We partner with world-class manufacturers trusted by the best indoor and outdoor brands, and we stand behind every appliance with a comprehensive 5-year warranty because we know who designed it, who made it, and that it’s built right.
What fuel type do the grills have?
All of our cooking appliances are configured for liquid propane (LPG). However, every appliance can easily be converted to work with natural gas lines with an easy-to-install natural gas conversion kit that we will provide free of charge, if requested. We are happy to provide diagrams to help rough-in placement for your natural gas lines if you decide to go that route.
What countertop material comes with the outdoor kitchens?
Our kitchens come with engineered stone countertops. If you have questions about the material or if you are curious about maintenance requirements, give us a call at 408-256-0805.
Are the refrigerators truly outdoor-rated?
Yes. Our refrigerators are truly outdoor-rated, which means they’re specifically built to perform in heat, humidity, and changing weather conditions that indoor fridges simply aren’t designed to handle. Outdoor-rated units use more robust insulation, weather-resistant materials, and cooling systems that can hold consistent temperatures even when outdoor conditions fluctuate.
The refrigerators were real-life tested in extreme outdoor environments for months to ensure they performed reliably season after season.
How do outdoor kitchens ship and arrive?
The delivery experience is designed to match the level of care that goes into the kitchens. Your outdoor kitchen ships fully protected and is handled through a full-service freight network that specializes in larger, high-value products.
Once your order is on its way, you’ll receive tracking updates and a call to schedule a delivery appointment that works for you. Every delivery includes a signature receipt to ensure everything arrives safely and securely. Delivery teams will place your kitchen in a location close to the final assembly area, so you’re not left moving heavy cartons yourself.
Does the griddle need to be seasoned?
No. Our outdoor griddle is built from 304 stainless steel, which changes the upkeep entirely compared with the carbon-steel and cast-iron flat-tops most people picture. Carbon steel and cast iron are iron-rich, so they rust when bare and have to be seasoned with a baked-on layer of oil that both protects the metal and builds a non-stick surface. Stainless steel resists corrosion and rust, so it doesn’t need seasoning to protect it. It’s also chemically non-reactive, so it will not hold a true cast-iron seasoning layer the way those metals do. In practice you just cook with a little oil, the same as you would on any flat-top. Over many cooks a light patina can build on its own, but that’s a byproduct, not a step you have to do.
Is your warranty real?
Yes. Range products are backed by a comprehensive 5-year warranty. No tiers. No fine print gymnastics. If something happens, we help you fix it.
What if something arrives damaged or missing?
Tell us. We’ll make it right fast. Shipping issues and part problems are usually resolved without requiring you to return the full product.
What is your return policy?
We keep our policy clear so expectations are clear. 90 Days, no risk. If you need help, our support team will walk you through the options and the best path forward. (Read More)
Do I need to register my product?
Sometimes. This requirement can vary depending on municipality and sometimes your Homeowners Association. Make sure you check your local requirements before installation. If you need drawings or documentation to help this process go smoothly, give us a call.
What foundation do I need?
Range pergolas and gazebos are designed and tested to be installed on a standard concrete slab. During development, each structure is engineered and evaluated on concrete that is approximately 4 inches thick, using 3-inch concrete anchors to ensure stability, strength, and long-term performance. A properly poured and level concrete surface provides the most reliable foundation and helps your structure maintain its intended alignment and durability over time.
Can they be installed in coastal or high-humidity areas?
Yes! Range structures are designed with these environments in mind. From the start, we carefully select materials, protective coatings, and manufacturing processes that are specifically suited for high humidity and coastal conditions where corrosion resistance matters most.
As part of our internal standards, we require extensive salt-spray testing to evaluate how finishes and components hold up when exposed to harsh, moisture-rich air over time. This level of testing helps ensure long-term durability and gives us confidence that our structures will maintain their strength and appearance even in demanding coastal climates.
As with any outdoor product, regular care can further extend the life of your structure, but our goal is simple: to engineer pergolas and gazebos that are built to perform beautifully wherever you call home.