Saunas — Shipping & Delivery Your order ships direct. No middlemen. No surprises.
Your sauna ships straight from the warehouse to your door — fast, tracked at every step, and handled by an experienced two-person crew. Placement upgrades available.
Talk with an expertFrom the warehouse to your home
Most orders arrive within 7–14 days, depending on your location and proximity to a major metro area. Here’s what happens behind the scenes.
Orders ship within 0–3 days of purchase.
We pack and ship your order
Your order leaves the warehouse within 0–3 days. You’ll get a tracking number on shipment so you can follow along.
Direct to your local delivery team
No middleman warehouses. Your order goes straight to the delivery crew in your area. Fewer stops means fewer chances for damage.
Every box scanned and verified
Each box is scanned individually when it reaches the local facility, when it’s loaded onto the truck, and when it arrives at your home.
Two-person crew delivers to you
Your delivery arrives on a box truck with a two-person crew. You’ll get a call or text to confirm the date, plus a delivery photo on arrival.
Choose the service level that fits
Infrared saunas include free preferred placement in your garage or front door. Outdoor preferred placement is available for $99.
Driveway delivery
Included with every order
- Ships within 0–3 days
- Delivery scheduled within 48 hours of arrival at the local facility
- Delivered to your driveway — no signature needed
- Tracking number and delivery photo on arrival
- No need to be home
Preferred placement — indoor
Infrared saunas and indoor products
- Everything in driveway delivery, plus:
- Two-person crew places the product in your garage or inside your front door
- Scheduled appointment — you’ll get a call or text
- An adult must be home to sign
Preferred placement — outdoor
Outdoor saunas and larger structures
- Everything in driveway delivery, plus:
- Two-person crew places the product in your driveway, garage, or backyard
- Scheduled appointment — you’ll get a call or text
- An adult must be home to sign
Why shipping is handled in-house
Most companies hand your order off to a chain of shipping companies and hope for the best. We took a different approach.
On the rare occasion something does arrive damaged, replacement parts ship quickly. You deal directly with our customer service team — call or email seven days a week.
Direct from us to you
Your order ships straight from the warehouse to the local delivery crew. No consolidation warehouses, no extra handoffs. Fewer stops means fewer chances for damage.
Every box tracked, every step
Every individual box is scanned three times — at the delivery facility, on the truck, and at your door. You can follow along in real time.
One call gets you answers
When you call, you reach one team that can see your entire order — shipping, delivery, everything. No transfers.
We catch problems early
Your order is monitored from the moment it ships until it’s at your door. Most issues get spotted and fixed before you even know about them.
Experienced delivery crews
We pay more for experienced delivery professionals because the cheapest option causes the most problems. Your order arrives on a box truck with a two-person crew — not a semi dropping a pallet at the curb.
Questions about your delivery?
Our Bay Area team can walk you through timing, placement, and exactly what to expect on delivery day.
Talk with an expert